Return & Refund Policy
Last Updated: May 21, 2025
At Adague, we value customer satisfaction and aim to provide a fair, transparent, and reliable return and refund experience. If you are not fully satisfied with your purchase, please review the policy below carefully to understand your return eligibility, refund timelines, and important conditions.
This Return & Refund Policy applies to all eligible purchases made through Adague. By placing an order through our website, customers acknowledge and accept the terms outlined in this policy.
We encourage customers to inspect their orders carefully upon delivery and contact us promptly if there are any concerns regarding the condition, sizing, or quality of the received items.
Return Eligibility
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, items must be returned in their original condition, unused, unworn, unwashed, and free from visible damage or excessive wear. Products should also be returned with original packaging when reasonably possible.
We reserve the right to deny return requests that do not meet the conditions outlined in this policy.
Non-Returnable Items
Certain items may not be eligible for return depending on their condition, level of use, or product type.
Returned items may be refused if they show visible signs of wear, damage caused after delivery, missing components, strong odors, stains, or alterations that prevent the item from being resold in acceptable condition.
Adague reserves the right to evaluate all returned merchandise before approving a refund.
Return Process
Customers who wish to request a return should contact our support team within the eligible return period.
Once the request is reviewed and approved, customers may receive additional return instructions, including the appropriate return address and shipping guidance when applicable.
To help ensure efficient processing, customers should include accurate order information when contacting our support team regarding a return request.
Returned items should be packaged carefully to help prevent shipping damage during transit back to our return processing location.
Refund Process
Once returned items are received and inspected, eligible refunds will be approved and processed to the original payment method used during checkout.
Refunds are generally processed within 12 business days after the returned item has been received and approved.
Processing times may vary depending on payment providers, banking institutions, and financial processing systems.
Customers will not be charged any return processing or restocking fees for approved returns under this policy.
Original shipping charges may not be refundable unless otherwise required or determined by our support team.
Damaged, Incorrect, or Defective Items
If a customer receives an incorrect, damaged, or defective item, we encourage contacting us promptly after delivery.
Customers may be asked to provide order details or supporting photos to help our team review the issue and determine an appropriate resolution.
We are committed to reviewing such situations fairly and working toward a reasonable solution whenever possible.
Exchanges
At this time, direct exchanges may not always be available depending on product availability and inventory conditions.
Customers seeking a different size, style, or replacement item may be advised to complete a return request and place a new order separately if necessary.
Order Cancellation
Customers who wish to cancel an order should contact us as quickly as possible after placing the order.
Because fulfillment processing may begin shortly after an order is submitted, cancellations cannot always be guaranteed once the order has entered processing or shipment preparation stages.
Thank you for shopping with Adague. We appreciate your trust and remain committed to providing a transparent and customer-focused shopping experience.