Frequently Asked Questions
Last Updated: May 21, 2025
Welcome to the Adague FAQ page. Below you can find answers to some of the most common questions regarding orders, shipping, payments, returns, cancellations, and general shopping information related to our website and services.
We encourage customers to review the information below before contacting support, as many common concerns may already be answered here.
Ordering Questions
How do I place an order?
Customers may browse products available on our website, add desired items to the shopping cart, and proceed through the checkout process by entering shipping and payment information.
Will I receive an order confirmation?
Yes. After a successful purchase, customers generally receive an order confirmation email containing order-related information and purchase details.
Can I modify or cancel my order?
Customers who need to modify or cancel an order should contact us as quickly as possible after placing the order. Changes or cancellations may not always be available once processing or shipment preparation has started.
Shipping Questions
How long does shipping take?
Orders are generally processed within 1 business day. Standard transit time typically ranges between 2–6 business days depending on carrier operations and destination conditions.
How much does shipping cost?
Adague currently offers standard shipping at a flat rate of $6.99 for eligible orders within the United States.
Which shipping carriers are used?
Orders may be shipped using carriers such as USPS, UPS, or FedEx depending on package requirements, destination, and operational availability.
Do you offer international shipping?
At this time, Adague only ships to addresses located within the United States.
Tracking & Delivery Questions
How can I track my order?
Once an order has been shipped, customers may receive tracking information through a shipping confirmation email when tracking is available.
Why is my tracking information not updating?
Tracking updates may occasionally experience delays due to carrier scanning schedules, transportation processing, weather disruptions, or operational backlogs.
What should I do if my package is marked as delivered but cannot be found?
Customers are encouraged to check nearby delivery areas, mailrooms, reception desks, household members, or neighbors before contacting the shipping carrier or our support team for additional assistance.
Payment Questions
Which payment methods are accepted?
Adague currently accepts payments through PayPal and Venmo.
Why was my payment declined?
Payment transactions may be declined due to insufficient funds, billing mismatches, payment provider restrictions, security reviews, or temporary technical issues.
Is payment information processed securely?
Payment transactions are processed through secure payment systems and verification procedures designed to help protect customer transaction information.
Return & Refund Questions
What is the return period?
Eligible items may generally be returned within 30 days from the delivery date.
Are there any return fees?
Approved returns under our policy are not subject to return processing or restocking fees.
How long do refunds take?
Refunds are generally processed within up to 12 business days after returned items have been received and approved.
What condition must returned items be in?
Returned items should be unused, unworn, and returned in original condition with appropriate packaging when reasonably possible.
General Questions
Can products appear slightly different from website images?
Yes. Slight differences in color, appearance, or texture may occur depending on lighting conditions, manufacturing variations, and individual screen settings.
Does Adague reserve the right to cancel orders?
Yes. Orders may be reviewed, delayed, limited, or canceled in situations involving payment issues, suspected fraud, pricing inaccuracies, inventory limitations, or policy violations.
How can I contact support?
Customers may contact our support team through the contact information provided on the website for assistance regarding orders, shipping, returns, or general inquiries.
Thank you for visiting Adague. We appreciate your trust and remain committed to providing a professional, transparent, and customer-focused shopping experience.